FAQ
Business
1.
Who is Evolution Telecom ?
2. Are there any costs or charges involved?
3. Will my business phone number change?
4. Does every business call I make go through
the Evolution Telecom Network?
5. Am I entitled to an account manager?
6. How do I access your network?
7. Is there any disruption to my business
or lines during the preselection process?
8. Can I transfer my 1300 & or 1800
numbers to Evolution Telecom for a saving?
9. Do you offer a long distance or International
fax service?
10. I think I am contracted to my current
provider, how do I know if I am?
11. How long does it take to transfer
to Evolution Telecom from my current provider?
12. What about my mobile phone?
13. How do I request new lines, relocations
& other products & services like line hunt &
message bank etc?
14. If I am experiencing a fault how do
I report & resolve it?
15. What will my bill look like?
16. Billing Questions
1. Who is Evolution Telecom?
Evolution Telecom provides communication services to
governments, businesses and residential customers through
one of the largest networks in the world. We believe
that people should have the right to communicate at
the best possible price. We access the global Telecommunications
network at wholesale prices which allows us to pass
on the savings to you. We deliver a one bill solution
for all calls, service & equipment charges, with
no loss in call quality.
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2.
Are there any costs or charges involved?
Joining Evolution Telecom is free of charge - there
are no company joining fees, no contracts, and no minimum
charges for service. All that you will pay for is the
cost of your telephone calls. With the Evolution Telecom
Total Service option your service, equipment, products
and all calls are invoiced to your business by Evolution
Telecom.
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3.
Will my business phone number change?
No - Your number does not change. Nothing changes except
that you will receive a bill from Evolution Telecom
for all of your Local, National Long Distance, International
and Calls to Mobile Phones at greatly reduced prices.
All other service, equipment, specialised call &
product charges remain the same.
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4.
Does every business call I make go through the Evolution
Telecom Network?
Yes except for calls to 12, 13, 18, 19, 0500, 0900 numbers
which are still billed to you by Evolution Telecom at
the same rates as every other provider.
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5.
Am I entitled to an account manager?
Yes, any size business is allocated with an account
manager. You will have their contact details, so you
can deal with them personally. They will know you &
understand your business.
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6.
How do I access your network?
Evolution Telecom will preselect your lines and or possibly
reprogram your PABX system (if necessary) to allow all
calls to charged at Evolution Telecom 's low rates.
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7.
Is there any disruption to my business or lines during
the preselection process?
No, absolutely not. The process is completely seamless
and is carried out using an automated transfer process
between networks.
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8.
Can I transfer my 1300 & or 1800 numbers to Evolution
Telecom for a saving?
Yes, Evolution Telecom can arrange to "port"
your inbound and or freecall numbers from your current
company as well as offer you better rates in the process.
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9.
Do you offer a long distance or International fax service?
You are able to send faxes by using the Evolution Telecom
network, and will be charged the same as if you were
making a voice call. Please be aware however, that you
must use 0011 when dialling internationally as 0015
(fax stream) is a Telstra product and 0019 is an Optus
product and is not compatible to the Evolution Telecom.
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10.
I think I am contracted to my current provider, how
do I know if I am?
Easily, it is very rare to see fixed wire lines under
contract. But if you are in doubt Evolution Telecom
will happily attempt to analyse and interpret your contract.
Just fax it to us on 1300 669 127 and we will find out
the answer
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11.
How long does it take to transfer to Evolution Telecom
from my current provider?
In most instances 5-10 days. All phone companies have
30 days to release services so please bear this in mind.
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12.
What about my mobile phone, can you help with that?
Evolution Telecom can also provide great low rates on
mobile as well. We can provide you mobile, fixed wire
and internet on a single bill. We will be adding electricity
in the near future too.
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13.
How do I request new lines, relocations or other products
and services like line hunt and message bank etc?
Please talk to your Evolution Telecom account manager,
they can request all of these and more on behalf of
your business - providing you fax/e-mail a written request
with 10 days notice.
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14.
If I am experiencing a fault how do I report & resolve
it?
If there appears to be any type of fault on your line
then you can contact our 24 hour fault logging service
on 1300 668 941. The fault will be reported and investigated.
If it is a network fault, it will be cleared as soon
as possible. If it is a line fault a technician will
be arranged to attend within maximum 2 working days.
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15.
What will my bill look like?
With Evolution Telecom, you have the option of receiving
either a paper hard copy or an electronic soft copy
of your bill on pdf. Beyond this, the "view your
bill" option on this website (once set-up for you
with a password), allows you to view and create itemised
call data reports. We invite your to call us on 1300
669 073 for an explanation of this option.
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How often will
I receive a bill?
Fully itemised bills will be issued to you monthly (approximately
the 18th of every month).
How can I pay my bill?
Online
Go to the "pay your bill" option on this
website to enter your credit card details for immediate
online payment.
BPAY
Contact your participating Bank, Credit Union or Building
Society, either by internet or telephone, to make this
payment from your cheque, savings or credit card account.
When prompted enter the biller code and your Customer
Reference (on your bill)
BPAY
biller code: 707364
National Australia Bank
Tel: 13 2665
Internet: www.national.com.au
Commonwealth Bank
Tel: 13 2221
Internet: www.commbank.com.au
Westpac Bank
Tel: 13 2032
Internet: www.westpac.com.au
St George Bank
Tel: 13 3030
Internet: www.stgeorge.com.au
ANZ Bank
Tel: 13 1314
Internet: www.anz.com.au
Suncorp Metway Bank
Tel: 13 1155
Internet: www.suncorpmetway.com.au
Credit
Card
Call our Pay-By-Phone line on 1300 668 289 between 10am
and 8pm Monday to Friday to pay your bill using Bankcard,
Mastercard or Visa. We will provide you with a receipt
number for your records.
Paying
in Person
Please present this payment slip at a Post Office where
cash, cheque or credit card will be accepted using the
barcode presented on the bottom of your bill.
Mail
Detach the payment slip from the bottom of the bill
and return it together with your cheque made out to:
Telecommunications Payment Services
PO BOX 126
SYDNEY NSW 2000
Direct
Debit
Call 1300 669 073 and register for Direct Debit to nominate
your bank account or credit card. Payments will be taken
out on the due date for you automatically. You will
never have to remember to pay your bill again.
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Call
our Customer Service Centre on 1300
669 073 to start saving today or
join online now.
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