Legal
Privacy Statement
Evolution
Telecom is committed to the privacy of its customer
records and for your information we have documented
our information handling practices below. Please contact
Evolution Telecom on 1300 669 073 if you wish to discuss
any aspect of our information handling practices.
Is
Evolution Telecom bound by the National Privacy Principles
or an approved Privacy Code?
As a private sector company, Evolution Telecom is
bound by the Privacy Act 1988. Under the Act, Evolution
Telecom, or the telecommunications industry, can choose
to develop and be bound by a Privacy Code or choose
to comply with the National Privacy Principles in
the Privacy Act 1988. Evolution Telecom has chosen
to be bound by the National Privacy Principles.
The
kinds of personal information held by Evolution Telecom
and how it is collected
Evolution Telecom only collects personal
information from you that is necessary for it to perform
its functions. The kinds of personal information Evolution
Telecom holds about you will depend on the services
you request from Evolution Telecom and the use that
you make of those services. However, the information
may include:
-
your
name, address and contact details; your date of
birth;
-
account
name and account number held by financial institutions
from which payments for services provided by Evolution
Telecom are made and information obtained as a result
of credit checks which you authorise us to carry
out;
-
records
of communications between you and Evolution Telecom
relating to services provided by Evolution Telecom
to you;
-
records
of use made by you of services provided by Evolution
Telecom to you;
Billing
Statements.
In most cases, we collect your personal information
directly from you when you provide it to us. In some
cases, for example where we carry out credit checks
or collect information from organisations to whom we
outsource functions, your personal information will
be collected indirectly.
Use
of your personal information
Evolution Telecom respects your privacy. As a result,
Evolution Telecom does not trade, rent or sell your
personal information.
The
primary purpose for which we use your personal information
is to provide you with telecommunications services.
In
the course of providing telecommunications services
to you we may also use your personal information for
related purposes which include the following:
provisioning or connecting your service, network routing,
Providing you with customer service, Credit checking,
Billing you for that service, Investigating complaints
in relation to your service, Investigating and fixing
faults in relation to your service, Following up any
payments that you may owe us, To administer contractual
agreements or arrangements necessary to provide services
to you, Sending you product or services information.
We
may also use your information to tell you about our
other products and services or bundled offerings,
provided by us in conjunction with either or related
bodies corporate or our business partners and associates.
How
Evolution Telecom collects personal information
For corporate customers, Evolution Telecom collects
some personal information from company employees,
principals or directors of the company in order to
provide services to the Company.
For
corporate customers, Evolution Telecom collects some
personal information from list rental companies.
For
individual customers, Evolution Telecom collects personal
information directly from you when you supply it to
us in connection with a request for services. Evolution
Telecom may also collect personal information from
third parties such as:
-
resellers
of telecommunication services;
-
credit
providers or credit reporting agencies contacted
by us (or by external service providers on our behalf)
in the course of carrying out a credit check;
-
other
entities who provide services to us which are related
to the provision of telecommunication services provided
to you;
-
government
agencies which administer laws regulating telecommunication
service providers, or complaint resolution processes
established under those laws;
-
independent
sales organisations; and, list rental companies.
Contracting
out services and disclosures
Evolution Telecom contracts out some services such as
mailing, credit checking, provisioning, billing, Printing,
verification of sales and fault fixing to external service
providers. Evolution Telecom may disclose your personal
information to these organisations but only so that
they can provide you with the services that Evolution
Telecom has contracted out.
Evolution
Telecom may disclose your personal information to
other telecommunications service and equipment providers,
Evolution Telecom's related bodies corporate, resellers,
credit providers, credit reporting agencies, organisations
to whom Evolution Telecom outsources services (such
as mailhouses), and our business partners and associates.
At your request, Evolution Telecom may disclose your
information to directory providers so that your information
can appear in telephone directories.
Personal
information shared with related bodies corporate may
include your name, address, and service history.
Evolution Telecom may disclose some of your
personal information such as your name and address
to organisations located outside Australia in countries
which do not have the same or substantially similar
privacy laws but only to the extent necessary to provide
you with telecommunications services requested by
you.
At
all times, parties to which we contract services or
disclose your personal information are either covered
by contracts which protect your personal information
or are subject to obligations which are substantially
similar to the National Privacy Principles.
Access
to Personal Information
Generally, you have the right to see or obtain a copy
of personal information about you that we may hold.
Evolution
Telecom will handle requests for access to personal
information in accordance with the National Privacy
Principles.
To
request access to your personal information, please
contact our Head Office on 1300 669 073.
As
long as we can verify your identity, the person you
speak to may be able to provide you with the information
you require over the telephone. If you wish to have
a copy of any information, we will ask that you put
your request in writing and either post or fax that
request to us. Again, this is to ensure that we can
verify your identity.
In
some cases, we may need time to consider and respond
to your request for access. If we need time to consider
your request, we will acknowledge your request within
14 days and respond within a maximum of 30 days.
If
for any reason we refuse to give you access to your
information we will let you know why.
The
circumstances in which we may refuse to give you access
to personal information we hold about you include
where giving you access:
-
would
have an unreasonable impact on other people's privacy;
-
would
prejudice any negotiations we are having with you;
-
would
prejudice an investigation of unlawful activity;
-
would
prejudice activities carried out by, or for, a law
enforcement body.
If
you believe that we hold personal information about
you that you consider to be inaccurate, incomplete or
out of date you should tell us by calling 1300 669 073.
In most cases, we will amend any inaccurate, incomplete
or out of date information. In some cases it is necessary
for us to keep a record of what we know or understand
to be correct at a particular time. However, in those
circumstances, if you request, we will take reasonable
steps to associate with the relevant record of your
personal information a statement to the effect that
you claim the information is inaccurate, incomplete
or up-to-date. We would ask that you discuss your request
with us by calling 1300 669 073.
Security
of your personal information
Evolution Telecom is committed to protecting your
privacy and recognises its obligations to take all
reasonable steps to protect your personal information
from misuse and loss and from unauthorised access,
modifications or disclosure both under the Privacy
Act 1988 and the Telecommunications Act 1997.
Security
of your information while on line:
Our web server is capable of up to 128bit SSL encryption.
Note however, that our web server can only choose
the highest common level with your browser. If you
use older browsers, you may find that it only supports
40bit or 56bit encryption.
Cookies
Cookies are small text files that our web server may
ask your web browser to store on your machine.
The
cookie cannot tell who you are, or determine your
personal details, and is not used to actually track
your access, apart from making sure you are the same
person over a given "session" online. Although
you could turn off cookies and not normally have any
problems accessing many parts of our sites, there
are other parts of our web server that rely on cookies.
For instance we may use a cookie to store information
temporarily between various pages in a lengthy multi-part
order form, or to store screen preferences.
We
do not make use of 3rd party cookies, 'web beacons',
or other tracking mechanisms on our website.
Security
Of Stored Information
We take physical and electronic measures to secure
your information. We store your personal information
in password-protected servers that are in a restricted
and monitored area. Access to this information is
limited.
You
also have a role in security of your personal information
in some cases. For example, if you have been given
access to our "Your Account", where you
may pay your bill, look up call information and so
on, it is your responsibility to protect your own
personal access password.
Other
Websites
Some of our websites contain links to other, external
websites. Evolution Telecom's group of companies are
not responsible for content or privacy policies websites
that we do not operate.
Website
Access Logs
All accesses to pages on our websites are "logged".
The sort of information contained in these logs cannot
easily identify you personally, but instead contains
such things as a list of all of the pages accessed,
and the sort of browser used.
This
information is used to check for attempts at "hacking",
or other fraudulent activity, to indicate missing
pages or other web server problems. It is periodically
summarised to provide general statistics such as the
number of people viewing particular parts of the site.
Changes
to this Privacy Awareness Policy
From time to time, it may be necessary for us to review
our Privacy Awareness Policy. We reserve the right
to amend our Privacy Awareness Policy at any time
and to notify you by posting an updated version on
the Evolution Telecom website.
Complaints
You can raise any privacy related concern or complain
about breaches of your Privacy in writing or by phone
to:
Customer
Support Manager
Evolution Telecom Pty Ltd
Level 21, 201 Miller St
North Sydney,
NSW 2060
1300 669 073 Enquiries
1300 668 941 Technical Support
1300 669 127 General Fax
E
mail Address:
tech@evolutiontelecom.com.au
Organisational
Details
Evolution Telecom Pty Ltd
Level 21, 201 Miller St
North Sydney,
NSW 2060
Telephone
Numbers:
Telephone: 1300 669 073
Fax: 1300 669 127
Call our Customer Service Centre on 1300 669 073 to
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