Internet
Faq
1.
What access plans does Evolution Telecom offer?
2. Do you provide free technical support?
3. Can I have more than one e-mail address?
4. Is it a local call to connect to Evolution
Telecom internet?
5. How can I join Evolution Telecom Internet?
6. Can Evolution Telecom help me get online?
7. How can I pay my bill?
8. Do I have to be an existing Evolution
Telecom phone customer to join Evolution Telecom Internet?
9. What hardware do I need to connect to
the Internet?
10. Can I connect to Evolution Telecom
Net using an Apple computer?
11. Do I need a telephone line to connect
to Evolution Telecom?
12. Does my computer need to be connected
to a telephone line when I connect to Evolution Telecom?
13. Can I connect to the Internet if I
have only one telephone line?
14. What type of modem do I need to connect
to Evolution Telecom?
15. Can I dial into Evolution Telecom
from anywhere in Australia?
16. Can I join Evolution Telecom if I
already have an Internet service provider?
17. Do all Internet programs work with
Evolution Telecom?
1. What access plans does Evolution
Telecom offer?
Our comprehensive range of access plans is designed
for every type of Internet user. Please go to rate plans
section.
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2.
Do you provide free technical support?
Yes. All our customers are entitled to free technical
support 24hours 7 days a week. The number to call is
1300 668 347
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3.
Can I have more than one e-mail address?
All our dial-up access plans allow you to have more
than one e-mail address. Use additional addresses for
your family or business correspondence.
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4.
Is it a local call to connect to Evolution Telecom?
Evolution Telecom has one Australia wide number it is
019 830 8029. You can call this number from anywhere
in the country.
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5.
How can I join Evolution Telecom?
You can join Evolution Telecom on the Web, or over the
telephone. Call us on 1300 669 073, and our sales team
can get you set up over the telephone .
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6.
Can Evolution Telecom help me get online?
Yes. Call Evolution Telecom Technical support on 1300
668 347, and we can help get your computer ready to
connect to the Internet.
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7.
How can I pay my bill?
BPay
Contact your participating Bank, Credit Union or Building
Society, either by internet or telephone, to make this
payment from your cheque, savings or credit card account.
When prompted enter the biller code and your Customer
Reference (on your bill)
BPAY
biller code: 707364
National Australia Bank
Tel: 13 2665
Internet: www.national.com.au
Commonwealth Bank
Tel: 13 2221
Internet: www.commbank.com.au
Westpac Bank
Tel: 13 2032
Internet: www.westpac.com.au
St George Bank
Tel: 13 3030
Internet: www.stgeorge.com.au
ANZ Bank
Tel: 13 1314
Internet: www.anz.com.au
Suncorp Metway Bank
Tel: 13 1155
Internet: www.suncorpmetway.com.au
Credit
Card
Call our Telepay service on 1300 668 289 (24hrs) to
pay your bill using Bankcard, MasterCard, Visa, American
Express and Diners. We will provide you with a receipt
number for your records.
Paying
in Person
Please present the payment slip from the bottom of your
bill at a Post Office where cash, cheque or credit card
will be accepted using the barcode.
Mail
Detach the payment slip from the bottom of the bill
and return it together with your cheque made out to
Telecommunications Payment Services. They are our outsourced
transaction payment processing bureau.
Direct
Debit
Call 1300 669 073 and register for Direct Debit to nominate
your bank account or credit card. Payments will be taken
out on the due date for you automatically. You will
never have to remember to pay your bill again.
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8.
Do I have to be an existing Evolution Telecom phone
customer to join Evolution Telecom internet?
No, you do not need to be an
Evolution Telecom phone customer to join Evolution Telecom
internet. However join our phone services and save even
more money.
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9.
What hardware do I need to connect to the internet?
You will need a standard personal
computer, a modem & a telephone line. We recommend
at least a Pentium class processor with Windows 95,
a CD-ROM, 16 megabytes of RAM & a V.90 56k modem.
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10.
Can I connect to Evolution Telecom internet using an
Apple computer?
Yes. Our network is compatible
with all computers which use the PPP protocol, including
all Apple computers. Our technical support team is able
to provide support for customers with Apple computers.
We recommend that your Apple uses MacOS 8 or higher.
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11.
Do I need a telephone line to connect to Evolution Telecom
internet?
Yes, connecting to EVOLUTION TELECOM
internet requires a telephone line.
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12.
Does my computer need to be connected to a telephone
line when I connect to Evolution Telecom internet?
Yes, your computer must have a modem which is plugged
into both a telephone line & your computer.
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13.
Can I connect to the internet if I have only one telephone
line?
Yes, only one telephone line is needed to connect to
the internet. You can connect to Evolution Telecom internet
using the phone line normally used for voice telephone
calls.
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14.
What type of modem do I need to connect to Evolution
Telecom internet?
Evolution Telecom supports modem speeds up to 56kbps.
If you are using a 56kbps modem it must support either
the v.90 or K56flex protocols. The speed you can connect
to Evolution Telecom depends on the quality of your
telephone line. An ADSL modem is required for our broadband
facilities, which we can supply to you.
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15.
Can I dial into Evolution Telecom internet from anywhere
in Australia?
Yes, Evolution Telecom has an Australia wide number
0198 308 007.
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16.
Can I join Evolution Telecom internet if I already have
an internet service provider?
Yes, if you already have an internet service provider
and would like to get online with Evolution Telecom
as well, we can help you connect to Evolution Telecom
while keeping your existing connection.
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17.
Do all internet programs work with Evolution Telecom
internet?
Yes, any program which is designed to be used on the
internet will work with the Evolution Televcom network.
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Call our Customer Service Centre on 1300 669 073 to
connect today or join
online now.
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